Shipping policy

SHIPPING POLICY

Evergreen Trees Direct (The Nursery Co. Pty Ltd, ABN 58 621 207 645)

AUSTRALIA-WIDE DELIVERY

We supply and deliver all over Australia. Stock is sourced from grower partners in multiple locations nationally and delivered to every state, with crane truck capability for advanced and mature trees.

DELIVERY TIMEFRAMES

Please allow 2-3 weeks for us to arrange delivery, particularly for complex orders with multiple stock items sourced from different locations.

All delivery timeframes are estimates only. Due to the nature of transporting live stock from multiple interstate locations, delays can occur. We accept no liability for costs or losses arising from delivery delays.

An estimated delivery month must be provided when ordering.

BOOKING & SCHEDULING

Transport is only booked once payment has been received in full (approved credit accounts excepted). For orders on deposit, the balance is due 2 weeks before freight is booked.

If planting or landscaping is scheduled for a specific day, we recommend requesting stock for the day before. We run multiple deliveries daily and cannot guarantee a morning slot on your planting day.

On the day of delivery, notified arrival times are approximate only, as traffic and unforeseen conditions can cause variation. Live tracking is provided for Victorian deliveries.

If you change a delivery date after it has been booked, a re-delivery fee will be invoiced.

INTERSTATE DELIVERIES (NSW, QLD & SA)

For interstate deliveries, an exact delivery day cannot be confirmed until the week of delivery, once our freight partner in your state finalises the run. They will contact you directly to coordinate.

SITE ACCESS

You are responsible for ensuring safe and adequate site access for delivery vehicles, including crane trucks where required. If delivery cannot be completed due to access issues or no one being on site to accept, a failed delivery fee plus re-delivery costs will apply.

Where you authorise stock to be left unattended, risk passes to you on unloading and photo confirmation of delivery is final.

SPLIT DELIVERIES

Split deliveries must be confirmed at the time of order. Each delivery is invoiced separately with its own delivery fee.

NURSERY PICK-UPS

Pick-up from our Mornington nursery is available. A pick-up day must be specified when ordering. Holding fees apply if stock is not collected within the week of the nominated pick-up date.

HOLDING FEES

Orders held beyond the estimated delivery month (plus 7 days' grace) incur a holding fee of 2% of the order value per week or part thereof, covering ongoing care, watering and storage of your stock. Holding fees are payable before dispatch.

CLAIMS

Any issues with your delivery - including damage or quantity discrepancies - must be emailed to sales@evergreentrees.com.au within 24 hours, with photos and a description. See our Return & Refund Policy for full details.